Office Policies

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Scheduling appointments

Our office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with the child comfort. School age children for routine visits can be schedule through the day. Most treatment appointments will be schedule in the morning. Our afternoon appointments are for routine visits, some new patients and older children requiring minor dental treatment.

Finances

Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, always giving your child the best possible care. We accept cash, personal checks and most major credit cards.

Dental Insurance

Dental insurance is a contract between you, your employer and the insurance company. We are not a party to that contract. Dental insurance is not meant to cover all fees. It is meant to be an aid to your investment in your child’s dental healthcare. Most plans cover about 40-50% of average fees and may not necessarily cover the ideal treatment cost of your child needs. Some plans pay more, some less. Unfortunately not all recommended procedures are covered, even though necessary for your child. We are committed to providing and recommending the best treatment for your child, please ask us about options to treatment choices that may be covered by your plan.

Our office is happy to file insurance for you. We will make every effort to assure you receive max benefit. Usual, customary or reasonable fees (UCR) is a term used by insurance carriers which is an amount the insurance company chooses to pay for each procedure. It is not based on the average charge of practicing specialist in the area. It is merely an allowable amount they will reimburse.

Please do not hesitate to ask about our financial policy. We want you to be comfortable in dealing with those matters. If you have any questions regarding your insurance, we ask that you contact your company regarding specifics and details from your plan.

We are In-Network with most insurance companies including:

Aetna
Aetna DMO
Ameritas
Assurant
Blue Cross Blue Shield
Carington
Cigna
Cigna DMO
City of Austin (ERISA)
CHIP (DentaQuest and MCNA)
Connection Dental/GEHA
Delta Dental
Dental Select
Dentemax
Guardian
Humana
Humana DMO
Lincoln Financial
Medicaid (DentaQuest, MCNA & Traditional)
Metlife
Principal
Reliance
Safeguard
United Concordia
United Healthcare